I Solve Mobile Login and Verification Code Help

An employee searches for i solve after installing the payroll application on a new phone.

The employee enters the correct username and password, but the verification code is sent to an old telephone number. Another worker still has access to the registered email but no longer has the authenticator application used on the previous device.

Someone else can enter People Cloud from a desktop browser but sees the wrong employer after signing in through the mobile application. A former employee receives password-reset emails but cannot complete multi-factor authentication because the company phone has already been returned.

In most payroll and employee-account situations, i solve is a search variation of isolved, whose employee platform is officially called isolved People Cloud.

The official People Cloud identity help currently supports password recovery, email or SMS verification, authenticator applications, passkeys, and administrator-assisted account resets.

This is an independent informational guide. It does not operate isolved, People Cloud, an employer account, or an authentication service. It cannot receive verification codes, reset multi-factor authentication, identify an employee, unlock private payroll records, or collect login credentials.

Is “I Solve” the Official Mobile App Name?

No.

The official product name is:

isolved People Cloud Mobile App

Employees may search for:

• i solve mobile app
• i solve login
• i solve verification code
• i solve authenticator
• i solve payroll app
• i solve employee app
• my i solve
• iSolved People Cloud
• Myisolved login

The spaced phrase i solve is usually a spelling or voice-search variation.

Employees should verify the developer, application name, and employer instructions before entering payroll credentials.

The official isolved mobile page identifies the People Cloud Mobile App as an iOS and Android application offering employee access to HR, payroll, time, benefits, onboarding, and other employer-enabled functions.

Official I Solve Login Route

The safest starting point is the login route provided by the employer.

The official isolved login page also provides access to People Cloud.

Official employee guidance says workers can try the main Myisolved identity environment when they no longer have the direct employer link, but should contact their company’s HR administrator if access still fails.

A safe process is:

1. Open the employer-provided People Cloud link.
2. Confirm the employer or payroll provider.
3. Enter the employee’s own account email or username.
4. Enter the password.
5. Complete the offered verification method.
6. Confirm that the correct employer environment opens.

Do not follow an unfamiliar login link from an urgent text message.

How the Mobile Login Process Works

The mobile login process can include:

1. Username or account email.
2. Password.
3. Security verification.
4. Optional passwordless authentication.
5. Employer or tenant selection.
6. Application permission setup.

Official isolved mobile instructions describe entering a username and password, choosing an available verification method, entering a security code, and optionally configuring passwordless authentication.

The exact screens can change according to:

• Employer configuration.
• Account status.
• Available verification methods.
• Device.
• Application version.
• Number of connected employers.
• Prior authentication setup.

What Is Multi-Factor Authentication?

Multi-factor authentication, commonly called MFA, requires more than one type of proof before allowing access.

A typical process combines:

• Something the employee knows, such as a password.
• Something the employee possesses, such as a phone or authenticator application.
• In some cases, device biometrics or a passkey.

isolved’s security guidance describes MFA as authentication using more than one credential, commonly a password plus an authenticator, code, or another controlled factor.

MFA helps protect sensitive employee information such as:

• Pay statements.
• W-2 forms.
• Home address.
• Tax elections.
• Direct deposit.
• Benefits.
• Dependents.
• Employment documents.

Available Verification Methods

Depending on the account, an employee may be offered:

• Email code.
• SMS text message.
• Authenticator application.
• Passkey.
• Biometric login.
• Device PIN.
• Another employer-approved method.

The official login help says an employee can verify through email or SMS and can then be prompted to configure an authenticator application.

Not every account offers every method.

Verification Code Never Arrived

A missing code can result from:

• Wrong email address.
• Old phone number.
• Mobile carrier delay.
• Message filtering.
• Spam folder.
• Employer record not updated.
• Too many code requests.
• Employee selected the wrong method.
• Account reset is pending.
• Temporary service or network problem.

Check:

• Last digits of the displayed telephone number.
• Partially hidden email address.
• Spam and junk folders.
• Mobile signal.
• Whether messages from unknown senders are blocked.
• Whether the newest code was entered.

Do not repeatedly request codes every few seconds. A newer code can invalidate an earlier one.

Verification Code Says Invalid

Possible causes include:

• Code expired.
• Employee entered an older code.
• New code was requested afterward.
• Device time is incorrect.
• Authenticator was configured for another account.
• Employee selected the wrong employer.
• Code was copied with an extra space.
• Login session expired.

Use only the newest code associated with the current login attempt.

Do not share the code with HR, a manager, or a caller claiming to be technical support.

Code Goes to an Old Phone Number

The official People Cloud login help distinguishes between employees who still have another working authentication method and those who have completely lost access.

When an employee can still sign in using an authenticator application or passkey, the phone number may be updated through My Account. When no working method remains, the employee should contact the HR administrator, who can reset the account so the telephone number can be updated.

Useful request:

“My People Cloud verification code is being sent to a telephone number I no longer control. I cannot enter through another configured method. Please reset my account through the employer administrator process so I can register the current number securely.”

Do not send HR a screenshot containing an active verification code.

Old Email Address

The registered email can be:

• Work email.
• Personal email.
• Former work email.
• Email used during onboarding.
• Username retained from an earlier employment period.

Official employee guidance says the username is commonly the employee’s work email, although the employer can confirm the actual address tied to the account.

If the employee cannot access the registered email, HR may need to update the account or reset registration.

Work Email Was Disabled

This commonly affects:

• Former employees.
• Employees on extended leave.
• Employees after a company-domain change.
• Workers whose accounts were migrated.
• Rehired employees.
• Employees issued a new work email.

Useful request:

“My People Cloud account is connected to a work email that has been disabled. Please confirm the secure former-employee or active-employee process for changing the account email without creating a duplicate payroll profile.”

Do not create a second People Cloud account unless the employer specifically instructs it.

Lost Access to the Authenticator App

The official People Cloud troubleshooting page states that an employee who has lost access to the authenticator application must ask the HR administrator to reset the account before configuring the authenticator again.

This can happen after:

• Replacing a phone.
• Factory-resetting a device.
• Deleting the authenticator application.
• Losing the phone.
• Leaving a company-managed device.
• Restoring a phone without authenticator data.
• Changing authenticator applications.

Useful request:

“I replaced my phone and no longer have access to the authenticator previously connected to People Cloud. Please reset the authentication enrollment so I can configure the new device.”

Authenticator Code Is Always Wrong

Authenticator applications generate time-based codes.

Repeated failure can be caused by:

• Wrong People Cloud entry selected.
• Old account still stored.
• Device clock not synchronized.
• Authenticator setup was incomplete.
• QR code was scanned twice.
• HR reset invalidated the previous setup.
• Employee is signing into another employer environment.

Do not delete every authenticator entry until the correct account is identified.

If HR has already reset authentication, the old authenticator codes will usually no longer be useful.

Setting Up an Authenticator App

Official People Cloud help describes this general process:

1. Download a trusted authenticator application.
2. Sign in and verify through available email or SMS.
3. Choose authenticator setup.
4. Add a new authenticator entry.
5. Scan the displayed QR code from another device, or copy the provided setup code when using the same phone.
6. Enter the generated code to complete setup.

Common authenticator applications include Microsoft Authenticator and Google Authenticator, both cited as examples in the official help material.

Never send the QR image or setup secret to another person.

QR Code Will Not Scan

Possible reasons include:

• Camera permission disabled.
• Screen brightness too low.
• QR code expired.
• Employee is attempting to scan the code displayed on the same phone.
• Authenticator is in the wrong add-account mode.
• Login session timed out.
• Code is partially hidden.

When using one device for both People Cloud and the authenticator, use the provided setup key or copy option rather than trying to scan the device’s own screen.

What Is a Passkey?

A passkey is a passwordless sign-in method that uses the device’s secure authentication, such as:

• Fingerprint.
• Face recognition.
• Device PIN.
• Hardware-backed credential.

Official People Cloud help describes passkeys as a secure password-free login method that can use the same fingerprint, face, or PIN used to unlock the phone.

A passkey is not the same as:

• Ordinary password.
• SMS code.
• Authenticator code.
• Employee PIN for a physical time clock.

Setting Up a Passkey

The official troubleshooting guidance says employees can choose passkey setup during login and, after verifying the account, follow the prompt to connect the device’s unlock method.

Before setup:

• Confirm the device belongs to the employee.
• Enable a secure screen lock.
• Confirm biometric access is protected.
• Avoid shared household or workplace devices.
• Understand whether the passkey will synchronize through the device ecosystem.

Do not configure a payroll passkey on a public computer.

Passkey Stopped Working

Possible causes include:

• New phone.
• Device reset.
• Biometric settings changed.
• Passkey stored in another device account.
• Browser does not have access to the stored passkey.
• Employee is using the wrong employer login.
• Account was reset by HR.
• Device security was changed.

Try another valid verification method.

When none is available, contact HR for an account reset.

Face ID or Fingerprint Login

The official mobile product page says the People Cloud Mobile App supports secure sign-in features such as Face ID and fingerprint recognition on compatible devices.

Biometric login may fail because:

• Device biometrics were reconfigured.
• Application permissions changed.
• Operating system updated.
• Password was recently changed.
• Employee signed out fully.
• Employer requires renewed verification.
• Mobile session expired.

The employee may need to enter the full username, password, and verification code again.

New Phone

Before replacing a phone, where practical:

1. Confirm the People Cloud username.
2. Confirm access to the registered email.
3. Review current authentication methods.
4. Transfer the authenticator securely where supported.
5. Keep the old phone until the new login succeeds.
6. Confirm passkey availability.
7. Sign in on the new phone.
8. Remove the old device where account controls allow it.

Do not erase the old device before confirming that another verification method works.

Lost or Stolen Phone

When a device containing payroll access is lost:

1. Lock or erase the phone through the device provider where possible.
2. Secure the connected email account.
3. Contact HR or employer security.
4. Request an authentication reset if needed.
5. Change the People Cloud password.
6. Review direct-deposit information.
7. Review personal contact details.
8. Check for unexpected password-reset messages.
9. Remove or replace the compromised passkey or authenticator enrollment.

The employee should report suspected unauthorized account use promptly. isolved’s terms instruct users to notify the service of actual or suspected unauthorized use of credentials.

Mobile App Says Username Is Wrong

Possible causes include:

• Employee entered a preferred email rather than the registered email.
• Work email recently changed.
• Username is case- or format-sensitive in a particular workflow.
• Employee used another employer’s account.
• New account was never registered.
• Rehire profile uses an older username.
• Benefits portal credentials were entered into People Cloud.
• A payroll service provider uses a dedicated environment.

Official guidance says usernames are most commonly work email addresses but directs employees to HR when the correct username is unknown.

Password Is Correct on Desktop but Not Mobile

Possible reasons include:

• Desktop session is still active and has not tested the current password.
• Mobile app stored an old username.
• Employee is using the wrong tenant.
• Mobile application needs updating.
• Password reset occurred after the desktop session began.
• Mobile app uses another account profile.
• Copy-and-paste added a space.

Sign out of the browser and test the current credentials carefully before assuming the password is valid everywhere.

Forgot Password

The official login help instructs employees to:

1. Select Forgot Password.
2. Enter the email or username.
3. Check email for a reset link.
4. Follow the instructions.

Use only the newest reset email.

After changing the password:

• Update saved password-manager entries.
• Sign in again on mobile.
• Reconfigure biometric access if prompted.
• Review active employer selection.

Password Reset Link Expired

A reset link can expire because:

• Too much time passed.
• A newer reset was requested.
• Link was already used.
• Account was reset administratively.
• Employee opened the link on another device.
• Email security scanner consumed or altered the link.

Request one new link and use the latest message.

Do not forward the reset email to another person.

Forgot Security Answer

The official login troubleshooting page says the HR administrator must reset the account when the employee cannot provide the security answer.

Do not repeatedly guess personal information.

A useful request is:

“I cannot complete the security-answer step for my People Cloud account. Please perform the approved administrator reset and send the official re-registration instructions.”

Account Locked

An account can lock after:

• Repeated password failures.
• Repeated security-answer failures.
• Suspicious activity.
• Employer deactivation.
• Authentication reset.
• Incorrect employment status.
• Duplicate record.
• Former-employee access change.

Only the employer controls the employee’s account access. The official isolved contact page directs employees to their employer’s HR department for login, payroll, pay-history, W-2, and timekeeping assistance.

Login Loop

A login loop occurs when the employee repeatedly returns to the welcome page.

Possible causes include:

• Cookies blocked.
• Old bookmark.
• Expired session.
• Multiple login tabs.
• Application-to-browser handoff failure.
• Wrong tenant.
• Single sign-on problem.
• Browser privacy setting.
• Employer-specific environment issue.

Try:

1. Close duplicate People Cloud tabs.
2. Fully close the mobile app.
3. Open the official employer route.
4. Use a current browser.
5. Allow required cookies for the official domain.
6. Sign out of other People Cloud accounts.
7. Restart the device.
8. Contact HR if the loop continues.

Do not disable all device security or install a “login repair” application.

App Opens a Browser

A mobile application may open a browser window for:

• Identity login.
• MFA.
• Passkey.
• Single sign-on.
• External benefits system.
• Learning provider.
• Document signature.

This can be legitimate.

Verify that the page belongs to the official employer, isolved, or a provider confirmed by HR.

Do not continue when the browser opens an unrelated or misspelled domain.

Multiple Employers and Tenant Selection

An employee email can be connected with more than one isolved environment.

This can happen because of:

• Two jobs.
• Prior employer.
• Rehire.
• Multiple subsidiaries.
• Staffing agency and client relationship.
• Employer migration.
• Payroll provider environments.

Official mobile login instructions explain that some users may see a Tenant selection. The tenant identifies the employer-specific People Cloud environment and may resemble the earlier employer login URL. The instructions also describe a Switch Tenants option for moving between connected environments.

What Is a Tenant?

A tenant is an employer or service-provider environment within People Cloud.

It can determine which records appear, including:

• Employer name.
• Pay history.
• Tax forms.
• PTO.
• Timecard.
• Benefits.
• Direct deposit.
• Employee profile.

Selecting the wrong tenant can make current information appear missing.

Wrong Employer Appears in the App

Check:

• Employer name.
• Recent pay date.
• Job title.
• Employee status.
• Available menus.
• Tenant selection.

Do not change:

• Direct deposit.
• Tax withholding.
• Address.
• Benefits.
• Emergency contacts.

until the correct employer environment is confirmed.

Current Employer Is Missing From Tenant List

Possible causes include:

• Employer uses another login environment.
• Current employee account uses a different email.
• Onboarding is incomplete.
• New tenant has not synchronized.
• Registration invitation is pending.
• Duplicate profile.
• Employer recently changed payroll providers.
• Mobile access is not enabled.

Ask HR to confirm:

• Correct account email.
• Direct login URL.
• Tenant identifier.
• Employee status.
• Registration status.

Former Employer Still Appears

Historical employer access can remain for:

• Pay stubs.
• W-2 forms.
• Former-employee records.
• Rehire history.

Do not assume the account is active for current payroll actions.

Check the employer and employment status before submitting any change.

Mobile App Has Fewer Features Than Desktop

The mobile application can provide access to many employee functions, including pay history, tax forms, time, PTO, direct-deposit updates, onboarding, benefits, and related services, but actual availability depends on employer configuration.

A missing feature can result from:

• Employer did not enable it.
• Mobile layout differs.
• Task requires desktop.
• Employee role lacks permission.
• Another integrated system is used.
• App version is outdated.

Do not assume that reinstalling the application will create a feature the employer does not offer.

Pay Stubs Missing on Mobile

Possible reasons include:

• Wrong tenant.
• Payroll not finalized.
• Mobile permission.
• Wrong pay year.
• Former employer selected.
• Current statement is only a preview.
• Employer provides pay history through another route.
• App synchronization delay.

Compare the web version.

Then contact payroll if the completed statement is missing from both.

Direct Deposit Menu Missing

Possible reasons include:

• Employer prohibits employee bank changes.
• Payroll cutoff lock.
• Wrong tenant.
• Mobile access restricted.
• Current account is inactive.
• Separate form is required.
• New hire is not fully active.

Do not send bank information through text or ordinary email as a workaround.

Mobile Time Clock Missing

isolved supports time tracking through desktop, mobile, virtual clocks, and physical devices, but each employer chooses the permitted method.

An employer can disable mobile punching because of:

• Worksite policy.
• Geofence requirements.
• Job role.
• Security.
• Physical-clock requirement.
• Scheduling setup.

A missing clock button does not necessarily indicate an application error.

Push Notifications

The official mobile product page describes push notifications for assigned tasks, updates, and announcements.

Notifications can involve:

• Timecard approval.
• PTO status.
• Open enrollment.
• Payroll availability.
• Training.
• Company announcement.
• Onboarding task.

A push notification is not always an official employment decision by itself.

Open the underlying People Cloud task and review the full details.

Notification Opens the Wrong Employer

This can happen when:

• Last active tenant differs.
• Notification belongs to a former employer.
• Multiple accounts use the same device.
• Application session is stale.

Confirm the employer before taking action.

App Keeps Signing the Employee Out

Possible causes include:

• Security timeout.
• Application update.
• Password change.
• Authentication reset.
• Employer session policy.
• Device-security change.
• Corrupted saved session.
• Multiple account switches.
• Network change.

Frequent sign-out can be a security feature rather than a defect.

Use biometric or passkey login only on a personally controlled device.

Shared Device

Do not enable persistent People Cloud access on:

• Shared workplace tablet.
• Family phone.
• Public computer.
• Coworker’s device.
• Hotel business center.
• Unmanaged kiosk.

Sensitive records can remain visible through:

• Saved username.
• Downloaded pay stubs.
• Browser history.
• Notification previews.
• Biometric access.
• Password manager.

Always sign out completely.

Remember Username

Remembering the username can be convenient on a private device.

It should not be selected on a shared or public device.

The official login interface includes a Remember Username option, but employees remain responsible for protecting account access.

Remembering a username is not the same as securely storing the password.

Verification Code Scam

A criminal can obtain the employee’s password and then contact the employee for the MFA code.

Typical message:

“HR is updating payroll. Read me the six-digit code so I can finish your account.”

Do not provide the code.

The code is designed to prove that the person signing in controls the registered method.

Sharing it can give an attacker access to:

• Direct deposit.
• W-2.
• Address.
• Tax information.
• Personal documents.

SIM-Swap Risk

isolved’s fraud-prevention guidance specifically identifies SIM swapping as a threat in which an attacker takes control of a telephone number and intercepts one-time passcodes. It recommends MFA and careful review of domains and unsolicited credential requests.

Warning signs include:

• Phone suddenly loses cellular service.
• Carrier reports an unexpected SIM change.
• Verification texts stop arriving.
• Password-reset messages appear.
• Unknown direct-deposit change.
• Email account receives unusual login alerts.

Contact the mobile carrier, employer, email provider, and bank promptly.

Fake Authenticator Setup

A phishing page can display a QR code and claim it is required for People Cloud.

Scanning the code can connect the attacker’s authentication setup or redirect the employee to a malicious service.

Configure an authenticator only after:

• Opening the official employer login.
• Entering the official People Cloud identity flow.
• Verifying the domain.
• Confirming that setup was expected.

Never scan an MFA QR code sent through an unsolicited email attachment.

Fake Mobile App

Warning signs include:

• App name is slightly misspelled.
• Unknown developer.
• Download link comes from a text message.
• App requests banking password.
• App requests screen-sharing access.
• App asks for gift cards or cryptocurrency.
• App has no connection with the employer’s instructions.
• App installs a device-management profile unexpectedly.

Use the official app store and verify the published developer information.

Remote-Access Scam

No legitimate People Cloud login helper should require the employee to install software allowing a stranger to control the phone or computer.

Do not install:

• Remote desktop software.
• Screen-sharing tool.
• Unknown browser extension.
• Device-management profile.

to solve an ordinary payroll login problem.

Unauthorized Login Warning

Potential signs include:

• Password reset not requested.
• MFA code arrives unexpectedly.
• Unknown phone number in the account.
• Unknown email.
• New passkey.
• Direct-deposit change.
• W-2 downloaded unexpectedly.
• Profile information changed.
• Login alert from an unfamiliar device.

Take immediate action:

1. Change the People Cloud password.
2. Secure the registered email.
3. Contact HR and payroll.
4. Review direct deposit.
5. Review phone and email details.
6. Reset authentication methods.
7. Ask the employer to preserve account activity.
8. Contact the bank when payroll diversion is suspected.

Useful Old-Phone Request

“My verification codes are being sent to an old number, and I cannot use another configured method. Please reset my People Cloud authentication so I can register the current telephone number.”

Useful Authenticator Request

“I replaced my device and lost access to the authenticator associated with People Cloud. Please reset the authentication enrollment and send the approved setup instructions.”

Useful Username Request

“The mobile application does not recognize the email I am using. Please confirm the active People Cloud username, registered email, and employer login environment.”

Useful Tenant Request

“My email is connected to multiple People Cloud tenants, but the current employer is missing. Please confirm the correct tenant identifier and whether my employee registration is active.”

Useful Login-Loop Request

“After password and verification, the application returns to the welcome page. Please confirm whether my account and employer environment are active and whether an administrator reset is required.”

Useful Unauthorized-Access Request

“I received an unexpected verification code and did not initiate a login. Please secure the employee account, preserve access activity, and review direct-deposit and profile changes.”

These messages provide enough information without sending passwords, verification codes, authenticator secrets, or complete banking information.

Who Should Handle Each Problem?

Contact HR or the People Cloud Administrator About:

• Wrong account email.
• Old telephone number.
• Lost authenticator access.
• Forgotten security answer.
• Locked account.
• Account reset.
• Missing tenant.
• Wrong employer profile.
• Former-employee access.
• Duplicate employee account.

Contact Payroll About:

• Unauthorized direct-deposit change.
• Missing payroll after account compromise.
• Pay-stub access.
• W-2 access.
• Banking record review.

Contact Employer IT or Security About:

• Suspicious login.
• Lost company device.
• Phishing message.
• Fake application.
• Unauthorized profile change.
• Employer email compromise.

Contact the Mobile Carrier About:

• Suspected SIM swap.
• Unexpected service loss.
• Unauthorized number transfer.

Contact the Bank About:

• Redirected payroll.
• Unauthorized deposit-account activity.
• Suspicious withdrawal.
• Account protection.

isolved’s public support guidance states that the employer controls employee access and directs employees to their company’s HR department for login and private employee-record assistance.

Frequently Asked Questions

Is I Solve the Name of the Mobile App?

The official name is isolved People Cloud Mobile App. “I Solve” is usually a search or spelling variation.

Why Am I Not Receiving the Verification Code?

The account may contain an old telephone number or email, the message may be filtered, or the employee may be using the wrong account environment.

Can HR Ask Me for the Verification Code?

HR should not need the employee’s current one-time verification code. The administrator can reset the account through the approved process.

What Happens if I Lose My Authenticator App?

Official People Cloud help says the HR administrator must reset the account so the employee can configure the authenticator again.

Can I Update My Old Phone Number?

When another working authentication method still allows login, the number may be updated through My Account. Otherwise, HR must reset the account.

What Is a Passkey?

A passkey is a passwordless sign-in credential using a secure device method such as fingerprint, face recognition, or device PIN.

Does the Mobile App Support Face ID?

The official app supports biometric and facial-recognition login options on compatible devices.

Why Do I See More Than One Employer?

The account email may be connected to multiple People Cloud tenants. Select the environment associated with the correct employer.

Why Is My Current Employer Missing?

The account may use another email, the registration may be incomplete, or the employer may use a different tenant or portal.

Can isolved Public Support Reset My Employee Account?

The employee’s employer controls the account and should perform employee-specific access resets.

Should I Install Remote-Control Software for Login Help?

No. An ordinary payroll-login problem should not require giving a stranger remote control of the device.

Final Point

An i solve mobile-login problem should be diagnosed by identifying the exact step that fails.

The employee should distinguish among:

• Username.
• Password.
• Email verification.
• SMS verification.
• Authenticator application.
• Passkey.
• Biometric access.
• Employer tenant.
• Mobile session.
• Employee account status.

The safest process is:

1. Use the official employer-provided People Cloud route.
2. Verify the official application.
3. Confirm the registered username.
4. Use the newest verification code.
5. Never share a one-time code.
6. Update an old number through My Account when another login method still works.
7. Contact HR when no authentication method remains.
8. Ask HR to reset a lost authenticator.
9. Configure passkeys only on a trusted device.
10. Confirm the correct employer tenant.
11. Avoid duplicate employee registrations.
12. Secure the connected email account.
13. Report unexpected codes immediately.
14. Review direct deposit after suspected compromise.
15. Never provide a password, authenticator secret, or remote device access.

Official isolved sources confirm that People Cloud supports password recovery, email and SMS verification, authenticator applications, passkeys, mobile biometric access, and multiple employer tenants. The employer remains responsible for employee-account records, access resets, usernames, telephone numbers, and tenant assignments.

This independent website does not operate isolved, Myisolved, or People Cloud; send verification codes; reset MFA; configure passkeys; unlock employee accounts; or collect employee credentials.

Sources Consulted

This article was researched using current official isolved People Cloud login troubleshooting, Employee FAQ, People Cloud login, Mobile App, mobile login instructions, Trust Center security and fraud-prevention materials, Time and Labor Management information, and employee-support guidance. Authentication methods, tenant availability, mobile features, and employee permissions can differ by employer and account.